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Eastman kodak Essay

Assessing the money related state of Eastman Kodak can be irksome. Per my assessment of their quarterly report which was found at http://www. kodak. com, some warnings have created the impression that the inspectors ought to know about. These stick out and ought to have unique spotlight on. This quarterly report depends on the companies’ business exercises just as their auxiliary organizations between the revealing times of January 1, through December 31, 2011. It has been hypothesized that a portion of the past reports have not been managing on real execution information premise (Avery, 2012). While many accept this to be incomprehensible and false, be that as it may, there is by all accounts that there were no special cases detailed or saw on earlier reports. By and by, while breaking down this report there is by all accounts correspondence with respect to information rejection from the redistributed tasks and information for rented offices were shown. The income investigation of Kodak has consistently been cause for concern. The Kodak organizations the previous quite a while have had numerous issues as appear by the budget reports. â€Å"The interior incomes are negative showing that this organization has a monetary issue (Arnold, 2012). Things, for example, the working costs, contributing, and the utilization of the money and its surge when it has money are what we consider inward incomes. Kodak organization is pointed its attention on subsidizing various capacities and activities. This subsidizing was to ensure that the IP permitting technique would a hit. For this to be appropriate, the organization would need to sell its advantages. â€Å"Thus so as to be fruitful in the IP portfolio system EASTKOD 3 Eastman Kodak set there destinations planned for getting assets of over $200 million and afterward to have permitting exchanges to produce somewhere in the range of #250 and $350 million dollars (Anderson, 2012). A portion of the warnings that they ought to know about can be monetary elements, winning issues, unnecessary obligation. In view of these components it is unmistakably noticeable that Kodak concentrated on freeing their work on the thought from manageability that they had place in process inside the 2011 monetary year. For Kodak to remain serious they needed to start new projects to produce business in the regions in which they work. These projects would help business. â€Å"After the 2011 quarterly report, Kodak was progressively manageable and hoped to flourish and exploit their customer’s financial, ecological, and social execution so as to keep up and achieve a productive , supportable, and advanced organization (Anderson, 2011). With these warnings referenced, Kodak and its position financially, either would draw in or not pull in speculators. This is because of the way that the financial factors, for example, the income of an association give a thought of what its benefits, and the investors incentive to be. The open eagerness to contribute and to get organizations to fall in accordance with them, Eastman Kodak isn't an alluring organization. This is valid because of its low benefits the organization makes dependent on its last quarterly report. Kodaks last quarterly report and its last 3 earlier years show that the organization if monetarily falling. During the review method they ought to be cautioned that Eastman Kodak has balanced its budget summaries making its arrival on capital and its financial strength problematic. Eastman Kodaks free income is well worse than average. Their system has fizzled, and this won't draw in new speculators. The fiscal report show that the income has decreased and this is mostly added to the board and the need there of on their trustee obligations.

5 Ways Tech Teams Save Time with MeisterTask and Zapier - Focus

5 Ways Tech Teams Save Time with MeisterTask and Zapier - Focus When you’re managing a team across different projects, departments and maybe even locations, there’s a lot of room to miss out on something important. Whether it’s a looming deadline or a forgotten email, things can slip through the cracks. Tools like  Zapier  help teams to get everything they need in one place. By connecting over 750 apps via their so-called Zaps, teams can set up all sorts of automatic workflows. Want to Slack someone whenever you complete a task? No problem. Want to automatically order a pizza every time youre assigned a new task? The pizzas could get expensive, but its possible! We spoke with five tech teams about how they’re using Zapier alongside task management tool MeisterTask to ensure all team tasks get seen through efficiently. Here are their top tips: 1. Build a Visual Roadmap Using Kanban boards like the kind MeisterTask provides, your team can build a visual roadmap for each project or workflow youre working on. With  each Project Board, team members and leaders can have a quick overview of everything that’s in the pipeline, in progress and already completed. At MeisterLabs, this is how the growth team manage experiments via their MeisterTask Growth Experiments Project Board. To come up with new experiments, the team use a Google Sheet to evaluate current product issues or user hold-ups, as well as new solutions to try.  The team then use the  Google Sheets Zap to automatically create a MeisterTask task for each new Google Sheet row added. As a result, all new ideas are added as tasks in the ‘Upcoming’ section of the Growth Experiments Project Board. If your team uses Google Sheets to collate ideas, make sure nothing is missed with the Google Sheets to MeisterTask Zap: 2. Automate Your Product  Updates The real estate technology company, LiveBy,  use MeisterTask and Zapier for a similar effect: monitoring the development of their product as new features and bug fixes move across the different stages of their development process. “Once we’ve decided on an improvement in a brainwriting session, using MindMeister, we take the idea through our design to implementation process. MeisterTask is the cornerstone of this process for our products. Our backlog of tasks goes through the many stages of our Project Boards, until the changes are successfully implemented,” CEO, Cory Scott, shares. Discover a more productive workflow Sign up for MeisterTask Its free! Sign up for MeisterTask All involved team members will remain as ‘Watchers’ on the task, meaning everyone is kept in the loop as the task progresses. The team then uses the Slack integration via Zapier to update those who aren’t yet ‘watching’ the task. “Whenever a task is moved from one phase to the next, the Slack Zap informs our team members. This means that once a  task is moved to the quality assurance stage, for example, a meeting will be organized. This allows the relevant stakeholders to then judge whether the change should be implemented. Once the change has been made live, the whole team is notified. We can then double-check that it looks as expected on the live site.” Keep your team updated, automatically, using the MeisterTask to Slack Zap: 3. Save Time  Switching Between Apps By collating all communication in one place, MeisterTask and Zapier can prevent teams from needing to swap between different platforms. Jeff Wilensky, the President of Salesforce implementation company, RelationEdge, shares that he uses MeisterTask to stay out of his emails and remain focused. When wanting to check in on a task, Jeff simply communicates with team members via the relevant tasks comment section: Not only does Zapiers integration with MeisterTask help save time, it keeps our team organized and makes collaboration a breeze. Im able to easily check in on the status of tasks without having to create an entirely new email thread. When working outside of MeisterTask, Jeff uses Zapier’s Chrome extension to create new MeisterTask tasks straight from his browser. In one click, Jeff can enter his to-do and Zapier will automatically add it to his designated Project Board. Both workflows enable Jeff and his team to remain focused, without needing to swap between platforms. Try the Zapier Chrome extension to do the same: 4. Work Towards Inbox Zero Apple education trainer James Hannam  also uses MeisterTask with Zapier to cut down on time spent in emails. To remain focused and edge towards inbox zero, James uses the Gmail to task Zap: “When receiving school requests, its annoying to have to switch between apps to manually input emails into MeisterTask. Using the Gmail to MeisterTask Zap, I can simply forward an email to a specified address and Zapier will create the task in MeisterTask for me with the email contents as the description and the email subject as the task title. This process saves a lot of copying and pasting when tasks roll in thick and fast.”   By turning all actionable emails into tasks, teams can ensure that important to-dos dont get lost in a packed-out inbox.  The tasks act as a handy reminder to respond  while enabling you to cut down on that unread email figure. Turn your emails into actionable to-dos and step towards inbox zero with Zapier’s Gmail to MeisterTask Zap: 5. Create a Clear Team Schedule Having deadlines strewn across emails, chat channels, calendars, and post-it notes can get a little confusing. Fortunately, all of these deadlines and dates can be collated in one place using MeisterTask and Zapier. If you use Google Calendar, your team can ensure that all dates are added to MeisterTask as tasks via Zapier. The Zap provides an overview of your upcoming deadlines and appointments within MeisterTask, without having to switch between platforms. Suzanne Musin, director of customer success at ScheduleOnce, uses the Zap between MeisterTask and scheduling platform, ScheduleOnce, to manage her team’s schedule. Using the Zap, all of Suzannes ScheduleOnce bookings are added as tasks to their Bookings Project Board. The customer success team can then review and process all bookings simply and efficiently.   “It can take a long time to individually review all booking notifications for a whole team.  But when I read through the bookings all together in MeisterTask, they’re all organized together in one section, with all the information required to make key decisions. This way, I’m able to quickly review every booking our department receives. It’s easier to keep my finger on the pulse of our customer base and on my team’s activities. As a result, I can ensure that both have what they need before and during the meeting,”  Suzanne shares. Set up your own Zap between ScheduleOnce and MeisterTask, using Zapier: So, that’s how five tech teams use MeisterTask and Zapier together to manage their projects and teamwork. How do you manage teamwork in your company? We’d love to hear from you in the comments below! Discover a more productive workflow Sign up for MeisterTask Its free! Sign up for MeisterTask 5 Ways Tech Teams Save Time with MeisterTask and Zapier - Focus When you’re managing a team across different projects, departments and maybe even locations, there’s a lot of room to miss out on something important. Whether it’s a looming deadline or a forgotten email, things can slip through the cracks. Tools like  Zapier  help teams to get everything they need in one place. By connecting over 750 apps via their so-called Zaps, teams can set up all sorts of automatic workflows. Want to Slack someone whenever you complete a task? No problem. Want to automatically order a pizza every time youre assigned a new task? The pizzas could get expensive, but its possible! We spoke with five tech teams about how they’re using Zapier alongside task management tool MeisterTask to ensure all team tasks get seen through efficiently. Here are their top tips: 1. Build a Visual Roadmap Using Kanban boards like the kind MeisterTask provides, your team can build a visual roadmap for each project or workflow youre working on. With  each Project Board, team members and leaders can have a quick overview of everything that’s in the pipeline, in progress and already completed. At MeisterLabs, this is how the growth team manage experiments via their MeisterTask Growth Experiments Project Board. To come up with new experiments, the team use a Google Sheet to evaluate current product issues or user hold-ups, as well as new solutions to try.  The team then use the  Google Sheets Zap to automatically create a MeisterTask task for each new Google Sheet row added. As a result, all new ideas are added as tasks in the ‘Upcoming’ section of the Growth Experiments Project Board. If your team uses Google Sheets to collate ideas, make sure nothing is missed with the Google Sheets to MeisterTask Zap: 2. Automate Your Product  Updates The real estate technology company, LiveBy,  use MeisterTask and Zapier for a similar effect: monitoring the development of their product as new features and bug fixes move across the different stages of their development process. “Once we’ve decided on an improvement in a brainwriting session, using MindMeister, we take the idea through our design to implementation process. MeisterTask is the cornerstone of this process for our products. Our backlog of tasks goes through the many stages of our Project Boards, until the changes are successfully implemented,” CEO, Cory Scott, shares. Discover a more productive workflow Sign up for MeisterTask Its free! Sign up for MeisterTask All involved team members will remain as ‘Watchers’ on the task, meaning everyone is kept in the loop as the task progresses. The team then uses the Slack integration via Zapier to update those who aren’t yet ‘watching’ the task. “Whenever a task is moved from one phase to the next, the Slack Zap informs our team members. This means that once a  task is moved to the quality assurance stage, for example, a meeting will be organized. This allows the relevant stakeholders to then judge whether the change should be implemented. Once the change has been made live, the whole team is notified. We can then double-check that it looks as expected on the live site.” Keep your team updated, automatically, using the MeisterTask to Slack Zap: 3. Save Time  Switching Between Apps By collating all communication in one place, MeisterTask and Zapier can prevent teams from needing to swap between different platforms. Jeff Wilensky, the President of Salesforce implementation company, RelationEdge, shares that he uses MeisterTask to stay out of his emails and remain focused. When wanting to check in on a task, Jeff simply communicates with team members via the relevant tasks comment section: Not only does Zapiers integration with MeisterTask help save time, it keeps our team organized and makes collaboration a breeze. Im able to easily check in on the status of tasks without having to create an entirely new email thread. When working outside of MeisterTask, Jeff uses Zapier’s Chrome extension to create new MeisterTask tasks straight from his browser. In one click, Jeff can enter his to-do and Zapier will automatically add it to his designated Project Board. Both workflows enable Jeff and his team to remain focused, without needing to swap between platforms. Try the Zapier Chrome extension to do the same: 4. Work Towards Inbox Zero Apple education trainer James Hannam  also uses MeisterTask with Zapier to cut down on time spent in emails. To remain focused and edge towards inbox zero, James uses the Gmail to task Zap: “When receiving school requests, its annoying to have to switch between apps to manually input emails into MeisterTask. Using the Gmail to MeisterTask Zap, I can simply forward an email to a specified address and Zapier will create the task in MeisterTask for me with the email contents as the description and the email subject as the task title. This process saves a lot of copying and pasting when tasks roll in thick and fast.”   By turning all actionable emails into tasks, teams can ensure that important to-dos dont get lost in a packed-out inbox.  The tasks act as a handy reminder to respond  while enabling you to cut down on that unread email figure. Turn your emails into actionable to-dos and step towards inbox zero with Zapier’s Gmail to MeisterTask Zap: 5. Create a Clear Team Schedule Having deadlines strewn across emails, chat channels, calendars, and post-it notes can get a little confusing. Fortunately, all of these deadlines and dates can be collated in one place using MeisterTask and Zapier. If you use Google Calendar, your team can ensure that all dates are added to MeisterTask as tasks via Zapier. The Zap provides an overview of your upcoming deadlines and appointments within MeisterTask, without having to switch between platforms. Suzanne Musin, director of customer success at ScheduleOnce, uses the Zap between MeisterTask and scheduling platform, ScheduleOnce, to manage her team’s schedule. Using the Zap, all of Suzannes ScheduleOnce bookings are added as tasks to their Bookings Project Board. The customer success team can then review and process all bookings simply and efficiently.   “It can take a long time to individually review all booking notifications for a whole team.  But when I read through the bookings all together in MeisterTask, they’re all organized together in one section, with all the information required to make key decisions. This way, I’m able to quickly review every booking our department receives. It’s easier to keep my finger on the pulse of our customer base and on my team’s activities. As a result, I can ensure that both have what they need before and during the meeting,”  Suzanne shares. Set up your own Zap between ScheduleOnce and MeisterTask, using Zapier: So, that’s how five tech teams use MeisterTask and Zapier together to manage their projects and teamwork. How do you manage teamwork in your company? We’d love to hear from you in the comments below! Discover a more productive workflow Sign up for MeisterTask Its free! Sign up for MeisterTask

Informative Speech Outline for Drums Essay example

Drumming! A history of drums and drumming from past to present. General Purpose: To inform the class about the history of drums and drumming. Specific Purpose: At the end of my informative speech, I would like everyone to understand where drums came from and how they are used today. Thesis: Drums give the world of music rhythm. Without drums and drum beats, I believe that music today would not be as good as it is currently. Introduction: A. How many in here like to listen to music? How many actually focus on specific parts of a song? Have you ever stopped and really listened to the drums? B. The relevance of this is that everyone loves music. Drumming is part of making music. C. Ive been very interested†¦show more content†¦My 2nd point is to explain how â€Å"modern† drumming began and what a modern drum set is (Ringo starr, ). 1. Modern drumming really began a band from Liverpool, London. You can probably guess this band (The Beetles.) Ringo Starr, drummer, was one of the first drummers to be televised playing a rock song with a modern drum set. 2. What is a modern drum set? A modern drum set consists of a bass (or kick) drum, 2-3 toms, 1 snare drum, a hi-hat and 1-2 cymbals. C. My 3rd point is to explain how the type of wood affects the sound of the drums (Drum shells explained, ). 1. How do you decide on the type of wood for your kit? a. Mahogany gives you the lowest tone out of the 3 woods. Keep in mind that this has to be high quality mahogany, like African mahogany. Cheaper mahogany is used to make cheaper drum sets, and highly affects the tone of the kit. b. Maple gives you good middle tones. By far, maple is the most popular of the 3 woods for making drum kits. They provide great tonal range, look beautiful, and there is a large supply. c. Birch gives you the loudest of the 3 woods. Some drummers use birch kits for playing live, since the shells are much louder than Mahogany and Maple. Birch is also a beautiful wood, and is usually stained. D. My 4th and final point is this: Drums and drum beats are crucial to today’s modern music. 1. Drumming is found in almost every genre of music.Show MoreRelatedDeveloping Management Skills404131 Words   |  1617 Pagesmanagement textbook, it is important that you understand its distinctive learner-focused features especially the five-step learning model: Skill Assessment, Skill Learning, Skill Analysis, Skill Practice, and Skill Application. You’ll also find informative research on how much managers’ actions impact individual and organizational performance, and the characteristics of effective managers. †¢ Thoughtfully complete the Skill Assessment surveys in each chapter. These diagnostic tools are designed to

My Beloved World, by Sonia Sotomayor - 1415 Words

The American Dream has never been available to minority citizens as easily as it is to American-born citizens. Affirmative action was first implemented around the year 1972, however it was not widely accepted or practiced. During this time society was just getting used to including women in higher education institutions so the concept of including minorities in higher education was almost non-existent. My Beloved World, by Sonia Sotomayor shows the challenges that a first generation, Puerto Rican, lower socioeconomic female had during this time. Through her autobiography she shows the struggles she faced throughout her life, focusing on her application to college, college experience and insight into her cultural background. My Beloved†¦show more content†¦The article put affirmative action students like Sonia down just because she isn’t white. â€Å"Disadvantaged students often had no idea that they stood a chance at a place like Princeton† (116). The article i s not a thorough examination of reality during this time because it only takes into consideration the factor of race instead of using an intersectional lens of class, race, gender and socioeconomic status. This created self-doubt and discouragement for minorities applying to the Ivy League schools. This illustration of white supremacy proves the undeniable contradiction between equal opportunity for all and the ever so prevalent ideology in US society of this time that minorities were inferior to their Caucasian equivalent. This part of Sonia’s autobiography implies that white people work harder and are more qualified than minorities and that Affirmative Action is allowing the minority students to take the place of the white students. This point was furthermore proved when The Daily Princetonian stated the ideology of the white male being superior and entitled to being accepted to the Ivy League universities before minorities. White supremacy creates an unresolved contradicti on and makes it harder to achieve equality for all. Sonia reveals the undeniable presence of White supremacyShow MoreRelatedThe Methods Of Oppression By Rita Hardiman2175 Words   |  9 Pagesidentify how injustice is exposed through the three levels of oppression at the individual, societal, and institutional stages. We can see a number of examples of these types of discrimination throughout Sonia Sotomayor’s memoir, My Beloved World. In this visceral recalling of her childhood, Sonia employs in a fervent, deliberate reminiscing of her life as the offspring of Puerto Rican parentages, her years as a student and a lawyer. She delivers an intuitive sensibility of what it was like to growRead MoreThe Importance Of Distributing Desert Based Aid At A Small Liberal Arts School1441 Words   |  6 Pagesvery different from those available to the middle class† (8). He exemplifies this statement with reference to his own experience, â€Å"I was raised in a middle-class famil y; neither of my parents were college graduates. My own children are being raised by parents with both more money and more education. Yet I do not see my children as having significantly better opportunities than I had at their age† (9). Therefore, although unequal opportunity prevents low income segments of the population from having

Make and Recieve Telephone Calls Free Essays

string(72) " focus on what has previously been said and summarising overcomes this\." The telephone that I use for work is a complicated phone and I don’t use all of its features, the basic features it has are the function to answer the phone and transfer calls to another person, it also allows me to answer a call from some else’s phone that is in my group. To transfer calls to another colleague I have to press R on the phone and then enter my colleague extension number for the call to be transferred. If I wanted to answer another colleagues phone I simple have to press *84 on the keypad and pick up the phone to receive their call. We will write a custom essay sample on Make and Recieve Telephone Calls or any similar topic only for you Order Now I am able to adjust the volume of the ring and I am able to place the call on loud speaker. I am also able to turn on or off the microphone in the handset as well as view the list of the numbers that I called last. I am also able to create a directory of number on the phone to be able to make calls quickly, on top of this there are 12 preset phone numbers with quick dial buttons on the phone however the previous owner had set these up and I am unable to change them. The phone is also capable of diverting the call to another phone and send messages between phones although I haven’t used this yet. Before making a phone call it’s a good idea to identify the purpose of the call as it would make me the caller sound more professional as I know exactly what I want and would waste no time with anything else, it would also allow me to have information that I can then use to prepare questions to ask and get the necessary details which I may require. An example of this is when a colleague requested that I acquire some information regarding the prospectus of the local colleges I had to identify whom I was going to make the call to and what the call would be regarding, after speaking to my colleague more and gaining the knowledge of exactly what they wanted me to get I was able to identify that the purpose of this call was to contact the college and ask what lessons they would be providing that relate to the request made by my colleague. There are multiple ways to acquire the telephone number of people in my organisation as I can use the local address book to get there details, for example if I only knew there phone number which within the organisation would only be their extension number, I could use that to acquire their name and location as well as the department they work in, and I could do the same with only their name. Another method of gathering the contact details of someone is either using the internet to look up their business and get the information from their or ask a colleague if these have access or know the individuals name or number. I was request to book a venue for a stakeholder workshop for a colleague and they provided me with the specifics of the workshop but not where the workshop would be, they left that up to me to decide, therefore I had to determine which venue would best suit the requirements made. I spoke to another colleague that recommended Dillington House, however they were unable to provide any contact details for me. Due to Dillington House not being within the organisation I was unable to use the local address book so I had to use the internet to acquire their contact numbers. After locating their website via a Google search I found the contact details for a Robin Kyd who arranged bookings. To finally make the call to the individual within the organisation I would simple enter their extension number on my phone and the call would be put through. On the other hand if I need the contact details of someone outside the organisation I would either have to research their details on the internet, this would include looking up their business, and getting their number from their website. However this number may only be a general enquiry number and I would then contact them and ask for the relevant details I need. However to make the phone call to someone outside the organisation I simply have to enter the number 9 before entering their full phone number to make the call. An example of me doing this is when I had to make a phone call to Dennis Quick who works for Taunton Deane, I was given his contact details from a colleague when they passed a message along to me. When I first made the call the line was engaged and I couldn’t get through, but when I rang again later that day I reached Dennis’s secretary who said he was available and transferred my call along to him, it was confirmed that I was speaking to the correct person when he introduced himself as Dennis Quick. The purpose of giving a positive image of myself and my organisation is to give me a polite, efficient and professional image otherwise people will not respect or take you seriously and if you have a professional image then this reflects well on the organisation. If you have a positive image then communication between people both within and outside the organisation would be better and more efficient possibly allowing for the transfer of information quicker and efficiently. Summarising a telephone conversation before the call ends can be beneficial to both parties as it allows everyone to agree on what has been said and ensure there are no confusions this is especially useful when the telephone conversation has been going on for a long period of time and various things have been discussed, its easy to lose focus on what has previously been said and summarising overcomes this. You read "Make and Recieve Telephone Calls" in category "Papers" It also allows objectives to be clear and information fresh in the mind for both parties to write down or relay to another person or persons. An example of this is when I had to make alterations to a booking that I had made with a business called Monks Yard in Ilminster. After discussing with the person that was arranging the meeting on their end, I ended the telephone conversation by asking the person to repeat the amendments that I wanted them to make and once I was happy that he had everything correct by checking with the list that I had in front of me at the time, I thanked them and ended the call. When a call comes into the office I’ll always take a name (full if possible and preferably) and the company they are calling from, I’ll try and obtain from the caller either what the problem is exactly or from which department the problem arisen from and if they know who within the department they spoke to. I’ll pass messages along to departments or relevant staff members and see what information can be found to resolve the problem. If this is not possible try and locate a member of staff who can help from the information obtained from the caller e. g. A company was expecting a Goods Receipt Note via SAP a week ago, I logged into SAP and saw that I needed to send the Goods Receipt Note but as I didn’t have an training and didn’t know what to do, I located a staff member who I knew had training on this and could help me, I contacted her department and was put through to her and she talked me through the problem, however I hadn’t been set up correctly and couldn’t send out a Good Receipt Note and had to contact IT and get it fixed, during this entire period of getting it fixed and finally sending out the GRN I kept the company informed on what happened and gave them an estimated time that they would receive the GRN. The organisational structure of County Hall is that of a hierarchical structure which uses clear reporting lines and it is easy to see what each team is called and how many people are in that team and how they relate to other people in the system. The communication channels for us are different per team or department for me my phone is linked with everyone else’s in my team and I am able to answer their phone by entering *84 however I am not able to answer any other phone on the floor this way. I can contact anyone internally as long as I know their extension number as this is the main method of contacting anyone internally and I can call anyone externally by simply entering the number 9 before entering their phone number. When I make a external call I introduce myself by saying my name and company that I’m calling from, if I know prior to the phone call which member of staff or department that I want to call I would request to speak to them. If I don’t know who I’m reaching I would explain why I’m calling and request help on locating the member of staff that can help me. When I’m connected to this person, I ideally should have some questions ready or know exactly what information I require. At the end of the call I should summarise the call and recap information to make sure that it is accurate. If a fault was to occur with my telephone I would simply call the IT department and inform them when the problem occurred and how frequent it is happening, they would resolve the issue by either providing a replacement handset until it is fixed or locating the fault and fixing it at their earliest convenience. When I received a call I should identify who the caller is and their needs to do this I should follow my phone call procedures and gather the callers name and who they calling from, with this done I have now identified my caller and go about identifying their needs. Sometimes the caller will not provide you with their name at the start of the call as for example in a telephone conversation I had with a man asking for a colleague who was away from the desk, after following call procedures I asked to take a message, once the caller had given me his message, I asked who the call was from and he provided me with his name. Following procedures I will then ask the caller what I can help them with and they should briefly explain why they are calling, depending on why they have called and what my job entails I will either transfer them to another member of my team who can deal with their call, check the availability of a team member and inform the caller that they will call them back at a certain time or providing the information that they require to the best of my ability, although I will inform them that I am new and may not be able to answer all their questions. An example of this is when I received a phone call from a lady who wanted to submit a complaint to our department, after taking her name and contact details, she proceeded to tell me why she was complaining and what she would like done about it. During this telephone call I was taking notes so I could pass along her message when the call had ended, at the end of the call when she had finished explaining the problem, I repeated to her the points that I had taken and asked if these were correct, after making some small arrangements I summarised the information that she had given me and once she confirmed it was all correct, I informed her that I was going to pass this along to the relevant person and he would respond as soon as he can, I also informed her that I would call her when I had done this so she would know that action had been taken and it would also create a positive image of myself and my team. Giving accurate information to callers means when someone calls they have done so with the anticipation of getting their question or query answered promptly and professionally. Having up to date information available in a clear and concise manner will confirm in the callers mind that they question has been answered properly. For example if someone rang up asking for details on the most recent consultation regarding one of the teams projects and I gave them a out of date or incorrect document details then it would make a bad impression for the team and could affect their reputation as they may be deemed unreliable. From a callers point of view they want their personal details kept secure and confidential by showing this when dealing with a caller I am showing them that I can be trusted with their personal information and from my point of view, I need to keep the information private and respect their privacy otherwise I could become liable for prosecution under the Data Protection Act and with the information that my team handles a lot of it is private and confidential so this is a daily thing. If any confidential or information to do with security is given out, then it is causing a threat to others. Types of information that could affect confidentiality and security are people’s personal details so in my case it would be personal phone numbers and addresses. Therefore to reduce the risk of breaking confidentiality the information should only be handled by those that absolutely need access to it and if anyone requests the information then I should ask the persons whose information it is i f they can have it or inform the person asking that someone will contact them. The Data Protection Act was setup to prevent confidential and security information from being given out and it is breaking the law if I was to do so. All these sorts of information should be handled by a maximum of 2 people and seen by no one else; this way no information will be revealed. After answering the call following the team’s procedure, I’d ask the caller if they know the name of the person they wish to speak to, if they don’t ask regarding which department. If they caller doesn’t know who to speak to then I would find out briefly, as they call may be regarding a private matter, what the call in about. Using the information I had gathered it would make it easier to transfer the call to the right person or department. If the person the caller is trying to reach is unavailable either because they are out of the office or away for the moment, then I would try to located someone else that may be able to take the call and explain to them the name of the caller, and what they are calling about as this would save time for the caller as they wouldn’t have to relay the information again. A lot of the time the case with transferring a call is that the caller would either leave a message or inform me that they would call later, however with some calls that I receive the person they are trying to reach have left the desk momentarily and return while I’m still talking to the caller allowing me to transfer the caller to the person they were trying to reach. I would then inform the caller that I am transferring them to that particular person and explain why they would be more useful and helpful to deal with their request. Another option would be to leave a message I would either leave a message on their answering machine or a note on their computer, I would leave the following details; who the caller was, full name, where they were calling from, the time that they rang and the details of the call and any specific details or requests the caller wanted the intended receiver to know. A problem that could occur and has occurred it when transferring a call to a colleague the connection to the caller has become lost during the transfer, To amend this I would simply call them back apologising for the inconvenience, also ringing them back would show that I am keen to help them and am trying my best to provide good customer service. I would then log the problem as a technical fault, however if the problem kept occurring then I would report the problem with the IT department. Another problem that could occur is that I may transfer the caller to the wrong person this may have happened due to a system fault or a technical fault, though in my case it could be due to the fact that I’m new and could have made a mistake. If the caller went to the wrong number then the call would circulate around back to me and I would deal with the call accordingly. However if a call had been transferred to me by mistake then I would explain to the caller that unfortunately they had been transferred to the wrong person, though not necessarily the wrong department. I would apologise to the caller and ask for them to explain the problem and then transfer them to the correct person. I would then take a note of the problem and if the problem continued I would contact the transferee informing them that they have transferred the call to the wrong person and if it persists then I would inform IT about the problem. When receiving a phone call from an individual I would follow my teams phone call procedures this would involve doing the following things. If it was my phone that was ringing I was answer it as promptly as possible with the greeting, â€Å"Isaac Young, Major Programmes†, If it was another member of my teams phone that was ringing and due to the layout of the office it is hard to tell which phone is ringing, It is procedure to wait for the phone to ring three times and if it hasn’t been answered by then, I would enter *84 on the phone to take the call and answer with the previous greeting. Once I am connected to the caller I would obtain who the caller is and where they are from, by now the caller has usually mentioned the person they wish to speak to, if the caller mentions why they are calling this is noted when transferring the call and it is not company procedure although it is recommended that you ask what the call is in reference to. When reporting a fault to the IT department I have to be as exact as possible as this will help the issue to be resolved as fast as possible. Having an accurate account of when the problem first started and the frequency the fault occurred, what is actually happening, which can be obtained by the fault log that I have written down. I would request IT to provide a replacement phone while the problem is amended. How to cite Make and Recieve Telephone Calls, Papers

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F(x) = x2/36, for 0 thru 6, this is the distribution function that can be further simplified r1 = x2/36, to simplify set the equation equal to r1 x = 6 * SQRT (r1), final equation. Lost Revenue Jet Copies demonstrates a uniform probability distribution as it pertains to the number of copies sold per day. The average sale is between 2,000 through 8,000 copies a day, at $0. 10 a copy. This number is denoted on the excel spreadsheet as r3 by generating a random number between 2,000 and 8,000. To calculate the total amount of business lost on any given day, the following calculations utilized: Lost Revenue = repair time * r3 * 0. 10 The total amount of lost revenue is $20,166. 30. This number is not totally accurate, but is an approximation of lost. The amount will always change significantly because r1, r2, and r3 are numbers generated randomly. To get a close approximation the breakdown will have to consist of 365 to account for the total days in the year. We will write a custom essay sample on Microsoft Excel or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Also, the lost revenue could be determined another way. Too calculate this amount, multiple the repair days and the estimated number of loss customers, multiplied by the number of copies that could have been produced, not exceeding 365 days. It will benefit Jet Copies to purchase a new copier. Their lost revenue exceeds the cost of purchasing a new copier by $12,166. 30. Jet Copies could afford to purchase two new copiers at the loss Jet â€Å"Copies will experience. The answer illustrated in the excel spreadsheet I am very confident with. Regardless of how many times I run the simulation, the numbers will never be the same because they are random. There are many limits to the study. First, the time up to a year will not always be accurate. Also, if you change one number, the whole spreadsheet numbers change. But of most importance, the simulation needs to be generated several times to come as close to accurate as possible, concerning revenue loss. Jet Copies simulation results are located in the Excel document uploaded to assignment 1. Reference Taylor, B. M. (2010). Introduction to Management Science (10th ed. ). Upper Saddle River, NJ: Pearson/Prentice Hall.